Refund policy
Perishable Products
Due to the perishable nature of our products, we do not accept returns on any perishable goods, including beef and other food items.
All perishable product sales are final.
Non-Perishable Products
Our return policy for non-perishable items lasts 15 days.
If 15 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Non-Returnable Items
The following items are non-returnable:
- Perishable goods (beef, food products)
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your item and inform you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds (if applicable)
If you have not received your refund yet:
First check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have completed all of these steps and still have not received your refund, please contact us at admin@aklandandcattle.com.
Sale Items (if applicable)
Only regular-priced items may be refunded.
Sale items are final sale and cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
If you need to request an exchange for the same item, please email admin@aklandandcattle.com for instructions.
Shipping for Returns
To return a non-perishable product, please mail your item to:
A&K Land and Cattle
30 E Tucker Rd
Liberal, KS 67901
United States
Customers are responsible for paying their own shipping costs for returning an item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.