Thank you so much for your continued support and for taking the time to share this feedback.
We’re glad to hear you’re enjoying the quality of the meat.
We also want you to know we take the packaging concern very seriously. We are currently transitioning to a new USDA-inspected processing partner to prevent issues like this moving forward, and we expect this change to significantly improve the seal quality and eliminate excess ice buildup.
We appreciate you bringing this to our attention and hope to ensure this never happens again. If you ever receive a package that doesn’t meet your expectations, please reach out to us directly so we can make it right for you.
Thank you again for being part of the A&K family.